At onOne, we are committed to providing you with the best Customer Care in the industry. In addition to live technical support based in Portland, Oregon, we have a number of online resources that may serve you in a more timely manner.
1.
Please choose your product from the links below. You can then View a list of known issues and suggested fixes. Still have a problem? Go to step 2.
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Search our knowledge based with the new search feature below and try searching for your problem using keywords, including the product name.
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If you are still experiencing problems after trying steps 1 and 2, please use the links below to contact a Technical Support or Customer Care representative.
Please click here if you have downloaded the Lightroom 4 Public Beta and are using onOne Software products. There are instructions on that page (near the bottom) on how to submit feedback for our development team regarding your experiences. Do… More »
If you are experiencing a black/blank screen when opening Perfect Photo Suite 6 or any of the plugin/applications after installing our latest 6.02 update, please make sure you have the latest video card drivers installed for your computer: How to… More »
Not only are there multiple new products included in Perfect Photo Suite 6, but there are multiple ways in which you access the products included in Suite 6. For example, you can get to any of the products: From within… More »
Here are the installation instructions for installing presets into Perfect Effects 3. Mac OS X Download and unzip the presets file and open the resulting folder. In this folder you will find the presets, they are the files with the… More »
Perfect Layers is not available as a Photoshop plug-in since the layers feature is already included in Photoshop. It can be accessed as a standalone application or as a plug-in for Lightroom or Aperture. For instructions on accessing onOne Software,… More »
If you are experiencing issues trying to open images or the product is hanging/freezing and you are using a tablet, please make sure you have the most current drivers for your tablet installed. For Wacom tablet users, please click here… More »
If you are experiencing freezing or crashing trying to open Perfect Photo Suite 6, please make sure to check your video card specifications. Note: Certain Intel® HD Graphics Cards do not meet the minimum system requirements for video cards. The… More »
If you previously had Perfect Photo Suite 5 (Plug-in Suite 5) installed and have just installed Perfect Photo Suite 6, there is a chance you may see a Communication Error when trying to access the Perfect Photo Suite 6 from… More »
If your plugins are missing from within Aperture or are not launching correctly, follow these steps: Please close Aperture Goto: MacHD>Library>Application Support>Aperture>Plugins Delete all of the onOne plugin files at this location except for PhotoTune 3 and PhotoTools 2.6 Reinstall… More »
Before running onOne Software installers or if you are receiving any activation errors please turn off your UAC (user account control), virus protection, and Windows Firewall . These can be turned back on after installing the product. These programs can… More »