At onOne, we are committed to providing you with the best Customer Care in the industry. In addition to live technical support based in Portland, Oregon, we have a number of online resources that may serve you in a more timely manner.
1.
Please choose your product from the links below. You can then View a list of known issues and suggested fixes. Still have a problem? Go to step 2.
2.
Search our knowledge based with the new search feature below and try searching for your problem using keywords, including the product name.
3.
If you are still experiencing problems after trying steps 1 and 2, please use the links below to contact a Technical Support or Customer Care representative.
If you are using Perfect Photo Suite 6.1 (or one of the current products included in Perfect Photo Suite 6.1) with Adobe Photoshop CS6 and the onOne panel is empty, please use the following instructions to resolve this issue. Note:… More »
Please click here to see what’s new in Perfect Photo Suite 6.1. This is a free update for users of Perfect Photo Suite 6.0.x.
Is the Photoshop CS6 compatibility update free? The products below are eligible for our free Photoshop CS6 compatibility update. We have included the software update links for each product. If you have installed CS6 on the same system as your… More »
Is the Photoshop Lightroom 4 compatibility update free? The products below are eligible for our free Lightroom 4 compatibility update. We have included the software update links for each product. If you have installed Lightroom 4 on the same system… More »
If you are experiencing a black/blank screen when opening the latest versions of our software (Perfect Photo Suite 6 or any of the plugin/applications) after installing our latest updates, please make sure you have the latest video card drivers installed… More »
onOne Software works where you do—in Photoshop, Lightroom, Aperture, or on its own as a standalone application. The videos below apply to Perfect Photo Suite 6.x, but can also be used if you have purchased other onOne Software products. These… More »
Here are the installation instructions for installing presets into Perfect Effects 3. Mac OS X Download and unzip the presets file and open the resulting folder. In this folder you will find the presets, they are the files with the… More »
Perfect Layers is not available as a Photoshop plug-in since the layers feature is already included in Photoshop. It can be accessed as a standalone application or as a plug-in for Lightroom or Aperture. For instructions on accessing onOne Software,… More »
If you are experiencing issues trying to open images or the product is hanging/freezing and you are using a tablet, please make sure you have the most current drivers for your tablet installed. For Wacom tablet users, please click here… More »
If you are experiencing freezing or crashing trying to open Perfect Photo Suite 6.x, please make sure to check your video card specifications. Please also make sure to download the latest update for this product under the software updates section… More »