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Support for Perfect Photo Suite 6

Software Updates

Please download the full installer if you are using the Adobe CS6 beta or do not have a previous version of Perfect Photo Suite 6 installed.

System Requirements

Top Issues

How can I import my own files to the “Browse Backgrounds” folders?

To import your own files into “Browse Backgrounds” folders, you can place any of your compatible images into the following locations. Macintosh: HD/Library/Applications Support/onOne Software/Perfect Mask/Backgrounds Windows: (C:)/ProgramData/onOne Software/Perfect Mask/Backgrounds

The onOne panel is empty in Adobe Photoshop CS6

If you are using Perfect Photo Suite 6.1 (or one of the current products included in Perfect Photo Suite 6.1) with Adobe Photoshop CS6 and the onOne panel is empty, please use the following instructions to resolve this issue. Note:… More »

Which performance settings should be used with Perfect Photo Suite 6.1?

Memory Usage: Specifies the amount of system memory (RAM) that is used by the application. The default 50% will work well on systems with 4-8 GB of RAM. If you only have more than 8 GB of RAM and you… More »

What is new in Perfect Photo Suite 6.1?

Please click here to see what’s new in Perfect Photo Suite 6.1. This is a free update for users of Perfect Photo Suite 6.0.x.

The inspector is missing from Perfect Photo Suite 6

It is possible the Inspector was dragged off the screen or the resolution on your monitor has changed. Deleting the preference files below for of Perfect Photo Suite 6 will resolve this issue. Macintosh Please quit Perfect Photo Suite 6… More »

How to batch process using the Perfect Photo Suite 6

We have several videos for using the Perfect Photo Suite 6.x in a batch process from both Adobe Lightroom and Adobe Photoshop. To learn how to create/record actions using the Perfect Photo Suite 6.x and Adobe Photoshop, please view the… More »

Image is not appearing when product is launched (black screen)

If you are experiencing a black/blank screen when opening the latest versions of our software (Perfect Photo Suite 6 or any of the plugin/applications) after installing our latest updates, please make sure you have the latest video card drivers installed… More »

Why is the product performance slow?

We have heard from a small number of customers that they are experiencing slow performance with Perfect Photo Suite 6.x. Please make sure to download the latest software update for Perfect Photo Suite 6, version 6.1, from the software updates… More »

Which products are included in Perfect Photo Suite 6.x?

The following products are included in Perfect Photo Suite 6. Perfect Resize 7 Professional Edition Perfect Portrait 1 Perfect Effects 3 Perfect Mask 5 Perfect Layers 2 PhotoFrame 4.6 Professional Edition FocalPoint 2  

Wacom tablet users having trouble with onOne products

If you are experiencing issues trying to open images or the product is hanging/freezing and you are using a tablet, please make sure you have the most current drivers for your tablet installed. For Wacom tablet users, please click here… More »