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Mac OS X 10.6 FAQs
Windows 7 FAQs
Compatibility with Mac OS X Snow Leopard and Windows 7
Mac OS X Customers:
If you are using Snow Leopard (Mac OS X 10.6) please visit our software updates page for the latest updates.
If you have not yet updated your OS to Mac OS X 10.6 but will be, first be sure to deactivate your installed onOne Software products before installing Snow Leopard. After installing Snow Leopard, run the appropriate updater from our software updates page and then launch Photoshop.
Windows Customers:
If you are using Windows 7 please visit our software updates page for the latest updates.
If you have not yet updated your OS to Windows 7 but will be, first be sure to deactivate your installed onOne Software products before installing Windows 7. After installing Windows 7, run the appropriate updater from our software updates page and then launch Photoshop.
Windows users should install the latest video card drivers from the card manufactures website for the best performance and compatibility.
| Current onOne Product | Snow Leopard | Windows 7 |
|---|---|---|
| Plug-In Suite 5 | Yes (32-bit) | Yes (32 & 64-bit) |
| Genuine Fractals 6.0.4 | Yes (32-bit) | Yes (32 & 64-bit) |
| FocalPoint 2 | Yes (32-bit) | Yes (32 & 64-bit) |
| PhotoTools 2.5 | Yes (32-bit) | Yes (32 & 64-bit) |
| PhotoFrame 4.5 | Yes (32-bit) | Yes (32 & 64-bit) |
| PhotoTune 3 | Yes (32-bit) | Yes (32 & 64-bit) |
| Mask Pro 4.1.6 | Yes (32-bit) | Yes (32 & 64-bit) |
| Essentials 3 for Elements | Yes (32-bit) | Yes (32 & 64-bit) |
| DSLR Camera Remote Server 1.3 | Yes (32-bit) | Yes (32 & 64-bit) |
| Lightroom and ACR Presets | Yes (32-bit) | Yes (32 & 64-bit) |
| Legacy onOne Product | Snow Leopard | Windows 7 |
|---|---|---|
| Plug-In Suite 4.5.2 | Yes (32-bit) | Yes (32-bit)* |
| FocalPoint 1.1.2 | Yes (32-bit) | Yes (32-bit)* |
| PhotoTools 2.0.2 | Yes (32-bit) | Yes (32-bit)* |
| PhotoFrame 4.0.4 | Yes (32-bit) | Yes (32-bit)* |
| PhotoTune 2.2 | Yes (32-bit) | Yes (32-bit)* |
| Mask Pro 4.1.6 | Yes (32-bit) | Yes (32 & 64-bit) |
| Essentials 2.1.1 for iPhoto | No | No |
| Essentials 2.1.1 for Elements | Yes (32-bit) | Yes (32-bit) |
Any legacy product not listed here has not been tested for support under Mac OS X 10.6 or Windows 7.
* You may experience some user interface drawing errors or flickering with these plug-ins under Windows 7. These issues are cosmetic and do not effect the performance of the plug-ins.



