Contact Customer Service

Technical Support

• User Guides
• Software Updates
• Knowledge Base
• Support Forums
• Webinars
• Installation
• Activation
• Contact Tech Support

Customer Service

• Register Your Product
• Download Free Trial
• Upgrade Information
• Order Information
• Shipping Information
• Returns and Refunds
• General Information
• Contact Customer Service

Mac OS X 10.6 FAQs

Windows 7 FAQs

Contact Customer Service

Before contacting us, here are some resources that may answer any questions you have:

• View our Knowledge Base with answers to many frequently asked questions.
• Check our video tutorials for tips on how to use our products.
• View Order Information
• View Shipping Information
• View information about Returns and Refunds
• View General Information

If your question is not covered by the above links, you can contact Customer Service by filling out the form below. Our customer service team will be able to assist you with issues relating to download, purchase, shipping and/or registration of your onOne Software product. You can expect to get a response to your inquiry within 1 business day.

Please do not use this form to request Technical Support! Go here to reach Technical Support.

Fields marked with * are required.

First Name:*

Last Name:*

Phone Number:*

No spaces, hyphens or parentheses. E.g., 5551234567.

Email Address:*

Product:*

Please Choose... Adobe Camera Raw Presets DSLR Camera Remote Essentials 2 for Photoshop Elements FocalPoint 1 FocalPoint 2 Genuine Fractals 6 Genuine Fractals 6 Professional Edition LightRoom Presets Mask Pro 4.1 Photo Essentials 3 PhotoFrame 4 PhotoFrame 4.5 PhotoFrame 4 Professional Edition PhotoFrame 4.5 Professional Edition PhotoTools 2 Lite PhotoTools 2 PhotoTools 2.5 PhotoTools 2 Professional Edition PhotoTools 2.5 Professional Edition PhotoTune 2.2 PhotoTune 3 Plug-in Suite 4 Plug-in Suite 5 None

Operating System:*

Please Choose... Windows XP Windows Vista 32-bit Windows Vista 64-bit Windows 7 32-bit Windows 7 64-bit Mac OS X 10.4.x Mac OS X 10.5.7 Mac OS X 10.5.8 Mac OS X 10.6 Mac OS X 10.6.1 Mac OS X 10.6.2 Mac OS X 10.6.3 Mac OS X 10.6.4

Host Application:*

Please Choose... Adobe LightRoom 1 Adobe LightRoom 2 Adobe LightRoom 3 Apple Aperture Apple Aperture 3 Apple iPhone Apple iPhoto Apple iPod Touch Photoshop Elements 4 Photoshop Elements 5 Photoshop Elements 6 Photoshop Elements 7 Photoshop Elements 8 Photoshop CS2 Photoshop CS3 Photoshop CS4 32-bit Photoshop CS4 64-bit Photoshop CS5

Note:*