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About Firewalls

Firewalls are software or hardware that governs communication on a network. They are designed to prevent malicious activity. However an over-active firewall can prevent communication between the DSLR Camera Remote Server, the WiFi access point and the iPhone/iPod Touch. In most cases firewalls will detect this activity and allow it. In some cases it may block it. Below are instructions on how to create an exception or turn off your firewall to allow DSLR Camera Remote to work properly.

Note: While this information is provide for general guidance it is recommended that you contact your computer vendor or IT support staff for exact settings when adjusting your firewall or security settings. onOne Software technical support can not provide specific support for networking issues.

Mac OS X 10.4 Users:

You will need to temporarily disable the Firewall under 10.4 in order for the DSLR Camera Remote Server and Client to connect with each other.

To turn off the Firewall you will need to follow the following steps:
1. Go to the System Preferences
2. Select Sharing
3. Click on the middle Firewall tab
4. Click on the Stop button.

Mac OS X 10.5 or 10.6 Users:

If you are using system 10.5 you can keep the Firewall on but you can add the DSLR Camera Remote in the list of applications that will be allowed.

1. Go to System Preferences.
2. Select Security
3. Select Firewall
4. Use "Set access for specific services and applications"
5. Click on the "+" button and navigate to your Applications folder and then select the DSLR Camera Remote Application.

Once added to this list you will be able to use the DSLR Camera Remote with your Firewall enabled.

Windows Vista and Windows 7 Users:

You must make sure your Firewall is set to allow Exceptions. When Exceptions are disabled this will prevent the DSLR Camera Remote Server and Client from connecting with each other.

To make sure you have Exceptions turned on under Vista follow these steps:
1. Go to the Start menu
2. Select Control Panel
3. Select Windows Firewall
4. Click on the Change Settings link.
5. You will then see the dialog that has the option "Block all incoming connections" and make sure that is unchecked.

Windows XP Users:

You must make sure your Firewall is set to allow Exceptions. When Exceptions are disabled this will prevent the DSLR Camera Remote Server and Client from connecting with each other.

To make sure you have Exceptions turned on under XP follow these steps:
1. Go to the Start menu
2. Select Control Panel
3. Select Windows Firewall
4. The screen that comes up will have the option "Don't allow exceptions". Make sure this check box is unchecked.